KUALA LUMPUR, May 15, 2024: Malaysia’s national courier service provider Pos Malaysia announces its strategic collaboration with Malaysia-based IT solutions provider Primary Guard and Open Directory Platform provider JumpCloud Inc. (JumpCloud) to accelerate its organization-wide digital transformation journey and drive its next phase of sustainable growth.
This long-term partnership aims to empower Pos Malaysia’s employees with efficiency in use of their business applications, enhance productivity, streamline tedious processes, and improve infrastructure visibility for their IT teams.
Through this partnership, Primary Guard will provide Pos Malaysia with JumpCloud’s centralized identity, access, and device management solutions that enable Pos Malaysia to implement a seamless user lifecycle management. With JumpCloud, Pos Malaysia can fully manage and control over user accounts, devices, and access privileges. This includes enforcing best practice security policies in alignment with compliance and regulations.
Driving Digital Transformation Through IT Consolidation
As a long-serving organization that has diversified its services from a traditional postal service to a financial services and supply chain provider today, Pos Malaysia is no stranger to uprooting and digitalizing legacy systems to improve process efficiencies and remain relevant in the digital era.
Sumesh Rahavendra, Pos Malaysia’s Chief Digital & Transformation Officer, shares that when his team was tasked to lead the organisation’s digital transformation strategy, they identified four main elements crucial to their strategy: IT consolidation, compliance, security and operational efficiency. With the goal of revamping the core of their enterprise IT architecture, the team needed a secure multi-platform mobile device management solution for consistent and efficient policy enforcement across 15,000 employees. It also needed to integrate flexibly with existing systems and scale accordingly.
“With our 3,800 touch points across Malaysia and rapidly growing workforce, it was important that we found a solution that can enhance our IT resource efficiency and meet our compliance standards. Our local JumpCloud partner, Primary Guard, facilitated the implementation of JumpCloud’s Device Management and Directory Solution, empowering us to securely manage and access our entire suite of user devices from a single interface. Primary Guard’s 24/7 premium support and JumpCloud’s inbuilt integrations with our various in-house applications made set up a breeze, allowing us to scale up effortlessly without worry,” said Sumesh.
Empowering Operational Efficiency Through Seamless User Lifecycle Management
JumpCloud’s Mobile Device Management (MDM) gives IT teams full visibility and control over device inventory, status, application deployment, and security updates. It facilitates IT teams to remotely troubleshoot issues and offer support services, while automating provisioning and policy enforcement. This remote management approach can improve the support experience, reduce response time and streamline IT resources.
With JumpCloud, Pos Malaysia can enable group-based access controls and conditional access policies for employees to ensure only the right users can access resources. This is especially important in safeguarding the organization from data threats and breaches, further creating a secure infrastructure that can boost the digital trust of customers. Additionally, JumpCloud’s Single Sign-On (SSO) and in-built multi-factor authentication (MFA) policies enable seamless and secure access to work resources with a single set of credentials.
“As JumpCloud’s Malaysia partner, we are excited to support Pos Malaysia in their digital transformation journey, using JumpCloud’s unique IT resources to improve collaboration and enhance security. By automating tedious administrative tasks, this frees the in-house ICT team to focus on improving operational security and efficiencies,” said Johary Mustapha, Managing Director of Primary Guard.
“In the dynamic landscape of digital transformation, collaboration becomes the cornerstone of progress,” said Greg Keller, Co-founder and Chief Technology Officer of JumpCloud. “Our partnership with Pos Malaysia and Primary Guard exemplifies this synergy, marking a pivotal stride towards efficiency, security, and innovation. By embracing JumpCloud’s centralized identity and device management solutions, Pos Malaysia not only fortifies its operational backbone but also cultivates a culture of seamless productivity and fortified cybersecurity.”
Primary Guard’s certified cybersecurity engineers has helped over 100 clients in corporate and government sectors transform their businesses and enhance their security posture in line with Malaysia’s rapid digital evolution.
For more information on Primary Guard, visit primaryguard.com